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Privacy Policy

Last updated: [14.09.2025]

This Privacy Policy explains how TenantsFirst (“we”, “our”, “us”) collects, uses, and protects your personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

By using our website [insert domain] or our services, you agree to this Privacy Policy.

1. Who We Are

TenantsFirst helps tenants living in council and housing association properties who are experiencing damp and/or mould issues. We assess claims and connect eligible tenants with regulated solicitors who may assist on a “no win, no fee” basis.

We are the “data controller” of the personal information you provide to us.

Contact details:
TenantsFirst
Email: help@tenantsfirst.uk

2. What Information We Collect

We may collect and process the following personal data:

  • Contact details: your name, phone number, email address.

  • Housing details: whether you are a council or housing association tenant, and a brief description of your damp/mould issue.

  • Technical data: IP address, browser type, cookies, and website usage information.

We do not collect special category data (e.g. health information) unless you choose to provide it.

3. How We Use Your Information

We process your personal data to:

  • Assess your eligibility for a potential housing claim.

  • Connect you with regulated solicitors who may assist with your case.

  • Communicate with you about your enquiry.

  • Improve our website and services.

  • Comply with legal and regulatory obligations.

We will only process your personal information where we have a lawful basis to do so, including:

  • Consent – where you have given us permission.

  • Contract – to take steps at your request before entering into a contract.

  • Legitimate interests – such as growing our business and improving services.

  • Legal obligation – where we must comply with the law.

4. Sharing Your Information

We may share your personal data with:

  • Solicitor partners who may take on your case.

  • Service providers (e.g. website hosting, email, IT support).

  • Regulators, authorities, or law enforcement if required by law.

We do not sell your personal information to third parties.

5. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or to comply with legal and regulatory requirements.

6. Your Rights Under UK GDPR

You have the following rights:

  • Access – request a copy of the personal data we hold about you.

  • Rectification – request corrections to inaccurate or incomplete data.

  • Erasure – request deletion of your data, where legally possible.

  • Restriction – request limited use of your data.

  • Portability – request transfer of your data to another service provider.

  • Objection – object to processing of your data for certain purposes.

  • Withdraw consent – where we rely on consent, you may withdraw it at any time.

To exercise these rights, contact us at [help@tenantsfirst.uk].

7. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.

8. International Data Transfers

We normally store and process your data within the UK. If we transfer data outside the UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

9. Cookies

Our website may use cookies and similar technologies to improve user experience and track website usage. For more details, please see our [Cookie Policy].

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

👉 Would you like me to also draft a Cookie Policy (so you’re fully compliant if you’re using Google Analytics, Facebook Pixel, or similar tools)?