Your Home. Your Rights. Get Compensated for Damp and Mould.

Living with damp or mould shouldn't be your burden to bear. We're here to help you navigate the claims process with ease and get the compensation you deserve.

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No Win, No Fee Expert Legal Support Fast Claims Process

Why Choose TenantsFirst?

Here's what sets us apart.

How our claim process works

We've simplified the legal process into four clear steps, making it easy for you to get the compensation you deserve.

Frequently Asked Questions

Get answers to common questions about tenant rights and the compensation claims process.

  • To be eligible for compensation, you must live in a housing association or council property in England or Wales and have experienced damp, mould, or other housing issues that have affected your health or wellbeing.

  • Compensation amounts vary depending on the severity of the problem and its impact on your life. We've secured settlements ranging from £1,500 to £15,000+ for our clients. Factors include health impacts, property damage, and the duration of the problem.


  • Photos of the damp/mould, medical records if you've experienced health issues, correspondence with your landlord, and documentation of any property damage. Don't worry if you don't have everything - we can help you gather the necessary evidence.

  • Most cases are resolved within 3-6 months, though complex cases may take longer. We work efficiently to get you compensation as quickly as possible while ensuring you receive the full amount you deserve.

  • We handle all negotiations and legal proceedings on your behalf. If your landlord is uncooperative, we have the legal expertise to pursue your claim through the appropriate channels, including court proceedings if necessary.

  • Absolutely. With our No Win, No Fee service, you don’t pay us anything to check your case. If your claim doesn’t succeed, it won’t cost you a penny. You’ll only ever pay if you win, and that amount just comes out of the compensation you receive — capped at 35%.

    Best of all, we’ll make sure your landlord gets those repairs sorted, and you won’t have to cover any of the repair costs yourself.

  • Yes, you can still make a claim even if you've moved out. As long as you experienced damp or mould issues while living there, you may be entitled to compensation for the impact it had on your health and wellbeing.